Top performance

Think of it as something like the Olympics for the best Audi service technicians and advisors from around the world. A hard fought competition which, for 15 years, has been the benchmark of excellence for service and technical expertise at Audi.

Called the Twin Cup, it is the ultimate prize for Audi service technicians, advisors and technology experts, and sets the standard for which the brand is known worldwide – and for the last four years straight, Audi Australia’s finest have finished on the podium.

Each year, exhaustive domestic competition in each Audi market determines who will head to the international final to represent their respective country. In 2019, no less than 2400 teams faced off in their domestic competitions to determine who would ‘carry the flag’ to the final.

In the end, a total of 57 teams from 29 countries travelled to Wiesbaden in Germany for the final competition to determine the very best Audi teams in the world. 

Competition is extremely tough as you can imagine, and while the title is important, there is no shortage of professional and national pride on the line, and each team leaves nothing in reserve in their quest to demonstrate their skills and expertise.

The 2019 Team Australia members were drawn from five Audi dealerships nationwide, comprising Andrew Fong, Natasha Wittmaack and Tom March in Service, Joe Beck, James Weaver and Wayne Bawden in Technology and Richard Quist for Parts.

The team costume, or variation of national dress, was this year inspired by Australia Zoo and The Crocodile Hunter, but while the team costume may have been lighthearted, the team’s focus on the competition was deadly serious.

The international final sees intensive competition over two days, where teams are presented with a variety of problems by a panel of Audi experts and are evaluated on their ability, speed and professionalism in solving them. 

Whether this be service best practise or displaying their intimate knowledge of the advanced Audi systems in identifying cleverly hidden problems, teams are put under intense pressure and scrutiny.

Problems go to the very core of the advanced Audi technology and of course require a thorough and intimate knowledge of all systems across all models, potential problems and how best to remedy them in line with the company’s standards.

Team Australia, made up of one Service Manager and two Service Advisors, once again demonstrated its excellence, taking a fourth consecutive podium in the overall ‘Twin Cup’ category, while the technical component of the team was unbeaten with a perfect score of 100.

“It is gratifying to again be amongst the best in the world,” said Jerome Figuiere, After Sales Director at Audi Australia.

“With so many outstanding Audi teams worldwide, it is a credit to our people and our commitment to excellence here in Australia, that our team consistently rank in the top three internationally.”

Certainly the result and the consistent success of the Australian team is a clear indication of how important the service and technical component of the business is Down Under. It is this commitment to the highest standards that consistently sees Audi named as amongst the best premium brands for customer satisfaction and underlines Audi Australia’s holistic approach to the ownership experience.

Congratulations to all of the teams that took part in this year’s Twin Cup competition.